At what time is the room available on arrival day?
The room is available beginning from 2.00 p.m.

At what time should I leave the room on departure day?
The room must be freed within 12.00 a.m.

May I smoke in the room?
It’s not possible to smoke in the room: all our rooms are “non smoking”: It’s possible to smoke at the terrace situated on the first floor.

I suffer from allergy: do you have any rooms that meet my need?
We provide some rooms with wood floor and pillows with anallergic lining

Does the hotel own a parking?<

We provide an outdoor and guarded parking, ideal for big cars, and closed boxes for small and medium cars. The extra charge is 18,00 Euro per night.

Do I have to book my parking place?
We provide a limited number of parking places, then we suggest you book your parking place, in order to be sure that you have it on arrival.

How do I reach the parking?
Simply stop in front of the hotel (in the yellow bus lines), enter at reception and announce yourself: we will help you to unload luggages and will take you to the parking.

If your parking places are fully booked, how can I park?
At 300 meters from the hotel is situated Central Parking.

I don’t want toll parking: what do you suggest?
Around the hotel building there are parking places on the streets, delimited by blue lines: from Monday to Sunday from 7.00 p.m. to 09.00 a.m. the parking is free of charge. Outside of indicated times parking becomes fee (maximum stay one hour).

At what time do you serve breakfast?
American buffet Breakfast is served from 6.30 to 10.00 a.m. 

I will leave the hotel very early in the morning: may I have breakfast?
From 4.00 a.m. is available at the bar a little self service breakfast.

I am celiac. Do I find gluten free food at the hotel?
Of course. Please inform us about you special need at your arrival day.

Where can I store my luggage?
We provide a safe store free of charge: simply report this need at reception desk.

Does the hotel provide an internet point?
We get an internet point free of charge, equipped with a printer. The access codes are available at reception desk.

Is the reception always on duty?
Our reception desk is open 24 hours a day.

Do you accept pets?
All pets are welcome

I need the invoice of my stay, I have to communicate it to the reception?

If you need an invoice at the check-out, you have to communicate invoicing data at the booking time. Otherwise the hotel can't assure the invoicing issue at the check-out time.

I will arrive by train: how can I reach the hotel?
walk down the avenue in front of the station for 300 meters, direction city centre/citta’ alta. You’ll find the hotel before of the third traffic light, on left side.

May I book a taxi to the airport?
We suggest to book the taxi to the airport the day before your departure, within midnight: showing our reservation form to the taxi driver you will get a special rate.

Is there any bus to Orio al Serio Airport?
Yes. The bus stop to the Airport is named Porta Nuova and is situated just in face of the hotel. Tickets can be purchased at reception desk.
About time tables info, please visit this link

How can I reach the hotel from the Orio al Serio Airport?
You can choose among these opportunities:
-BUS: line number 1 (nearby the arrivals square) and get off at bus stop Porta Nuova (50 meters from the hotel).
-TAXI: in the arrivals square you will find taxis available.
-PRIVATE DRIVER: you can get in touch with Mr. Ventura Raffaele and manage all the agreements directly with him: mobile ¬+39 335/ 63 12 134