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Total score
9,8
on 4 answered surveys in the last 12 months
Hotel Staff
10
Services / Infrastructure
10
Cleanliness of the room
9,5
Comfort
9
Quality / price ratio
10
Breakfast
10

   
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Leo and Maria
(Mature couple)
United States
15 сентября 2017

  • the breakfast and location

Hotel answer: Dear guest, thank you very much for your review and for choosing Hotel Cappello D'oro for your recent stay in Bergamo. We are really glad to read that you enjoyed your stay with us appreciating all the services and comfort that we offered to you. We would like to thank you for remarking the quality of our breakfast and our great location in the city centre. We would be delighted to welcome you back. Our kindest regards, Cristina Customer Service
Lena
(Group of friends)
Germany
12 сентября 2017

  • Very nice staff, good Location, nice welcome Drink. Thank you.
  • The bed was not very comfortable.

Hotel answer: Dear Lena, thank you very much for your review and for choosing Hotel Cappello D'oro for your recent stay in Bergamo. We are really glad to read that you enjoyed your stay with us appreciating all the services and comfort that we offered to you. We would like to thank you for remarking the professionality and kindness of our staff. We would be delighted to welcome you back. Our kindest regards, Cristina Customer Service
Anonymous
(Mature couple)
Great Britain
28 августа 2017

  • Always a friendly greeting and smile from all the staff, great breakfast choice and comfortable rooms.
  • Nothing

Hotel answer: Dear guest, thank you very much for your review and for the highest grade that you were so kind to give us. We are really glad to read that you enjoyed your stay with us appreciating all the services and comfort that we offered to you. We would to thank you for remarking the professionality of our staff. We would be delighted to welcome you back. Our kindest regards, Cristina Customer Service
Eugenio
(Solo traveller)
Italy
04 июня 2017

  • Molte cose. UBI azione, comfort, sala fitness, cortesia del personale.

Hotel answer: Gentilissimo Eugenio, la ringraziamo per la sua recensione e per averci attribuito il massimo punteggio. Siamo davvero lieti che la sua permanenza presso l'Hotel Cappello D'oro sia stata di suo gradimento e che tutti i servizi da noi offerti siano stati all'altezza delle sue aspettative. La ringraziamo in particolare per aver sottolineato la cortesia del nostro staff. Sperando di poterla avere nuovamente come nostro ospite le porgo cordiali saluti, Cristina Customer Service
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